[Jewelry making - Article 00800] - Re: [Orchid] What are the rules with an unhappy customer?

[Neilthejeweler]

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    Tell her you will redo the ring with smaller stones of her choice.
    This way you will find out if she's just yanking your chain. If she
    reacts favorably, problem solved, you may break even. If she gets
    evasive, you know the size of the stones is not the real issue and
    you can then feel justified in demanding payment for work and
    materials thus far. 

    If she rejects your offer and demands the return of her ring the
    question of how far to take the matter should be considered
    carefully. How much money is at stake? Is she a blabbermouth?/how
    large is your market? Do you have the time and fortitude to battle
    with herin court? This may involve hiring an attorney familiar with
    consumer law in your state. Its an ugly headline.. Jeweler Sued For
    Return Of Ring. Even if you are vindicated the real damage has
    already been done. If you choose legal remedy it might be better for
    you to be the one who initiates action. 

    If the dollar amount is not too high (a very subjective assessment!)
    you might be better to give her the ring as is, without investing
    anymore time in a losing proposition and bow out. And put her on the
    PITA list.

    Oh, one last suggestion...get final payment in cash. A check (even a
    bank check!) can be stopped and then its up to you to prove in court
    that you are damaged and not liable for her buyer's remorse. A credit
    card can be charged back and then again, you have to justify the
    transaction. 

    Sooner or later this type of situation will happen to just about
    everybody. Now that you're aware of it, take some of the steps
    others have outlined to protect yourself before the situation arises
    again. Generally the best option, IMHO, is to lick your wounds and
    move on to something profitable.
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