[Jewelry making - Article 00211] - Re: [Orchid] Operating software for retail store

[Jim Mills]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

    I have used multiple POS systems. I have read what the "reviewers"
    state, researched until blue in the face, been lied to about
    everything from the developers abilities to "user friendliness". I
    have seen systems with accounting that does not work, with such
    impossibly backwards POS input as to make customers AND employees
    want to do away with the system, with databases so fouled up that
    the system crashes almost predictably, and with such backwards
    programming as to confuse even those who wrote the programs. I have
    used everything from QB to Jewelry Master, Jewelry Shopkeeper, and
    Jewels2000. NONE of them work except possibly in the most basic of
    mom & pop stores. These systems do not work for professionals. It is
    apparent that they have ALL been developed without the help of an
    experienced and knowledgeable jeweler. and sometimes without the
    help of an accountant with experience in the jewelry industry. All
    are developed by programmers who know little or nothing about actual
    jewelry operations and needs, and most have only some rudimentary
    idea of how to tie the logic and flow of our business to the
    accounting. I no longer look for accounting in the POS programs. I
    use QB for my basic accounting needs and nothing else. I no longer
    believe ANYTHING I am told by these developers. I especially no
    longer believe the lies that "we are working on adding that and it
    will be in our NEXT release." I threw out QB for POS because I was
    lied to for over a year concerning their "upcoming" POS system. I
    offered my extensive background in the jewelry business to help
    create a POS system that would work. I was NEVER contacted by ANYONE
    at QB who had ANY authority. much less anyone who cared. QB lied and
    lied concerning what the POS system would do, and finally attempted
    to market a POS system that is only a sales gimmick for selling you
    expensive hardware to convert your computer terminals into very
    expensive cash registers. I threw out Jewelry Master because it was
    a one man show, was sorely lacking in benefits, was not user
    friendly, and was incapable of collecting and producing information
    and reports to actually make projections and run the business. I
    threw out Jewelry Shopkeeper because the front end accounting did not
    work with the back end accounting, it was incredibly hard to manage,
    I received absolutely NO support from this two man show, found it was
    not compatible with Microsoft programming, and was told that Louis
    was NEVER going to move into the Microsoft compatible world. I am
    currently throwing out Jewels2000 because the system is not user
    friendly, the employees are not user friendly (with the exception of
    Rodger who is a principal but who must delegate to his employees),
    it too does not work properly in a Windows environment, the operation
    of the system is not logical, and the reports are pathetic (being
    incredibly hard to use and in some instances simply impossible to
    filter). In addition, we have NEVER had a version that worked. We
    never even received a manual until we had the system for two years.
    I have worked so incredibly hard in my attempts to mold my business
    around this defective and hard to use product that I am now simply
    disgusted with it. The man hours spent on attempting to make it work
    over the past two years could have been better spent by developing
    my own software. 

    David Geller understands my problem with all of these companies. He
    even warned me about my expectations concerning Jewels2000 so far as
    its severe shortcomings with reports. and reports are David's strong
    point. At this point, I am planning to purchase and install The Edge.
    I have spoken to the owner of the company, and have never been more
    comfortable with the answers to my questions. David Geller also
    believes in The Edge. and if it is good enough for David, then it is
    good enough for me.

    These developers apparently do not know what they cost all of us in
    real dollars through their incompetency, complacency, and total
    disregard for providing a product that works in a logical manner with
    a user friendly format. I want to put every one of these "losers" who
    develop unusable software on notice that we are watching them.
    reporting them to each other. and making note of the incompetents who
    are selling a product that does not work for us.

"Diamond Jim" Mills
PineforestJewelry.com
____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________