[Jewelry making - Article 00397] - [Orchid] Expiration dates on gift certificates

[Doug Dreyfus]

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    Do you put expiration dates on your store's gift certificates or on
    customer/store credits? At present we place a one year expiration
    date on these items in our store, but occassionally it has caused us
    problems. 

    From the customer's perspective, their arguement is "Hey, you've
    already got my money--why do you care when I actually use the gift
    certificate?" 

    Last week we had a customer who spent two hours picking out $200
    worth of jewelry, and then pulled out a gift certificate from four
    (4!) years ago! When the employee showed the customer that it is
    clearly printed on the gift certificate that it expired three years
    ago, the customer made such a stink that the employee let her use it. 


    Any thoughts, suggestions, advice, or opinions? What is your policy
    regarding these items? 

Doug
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