[Jewelry making - Article 00030] - Re: [Orchid] Customer unhappy with retipping

[Neilthejeweler]

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Going out on a limb here but....  

>     She said the gold was covering the small diamonds. I agreed, took
>     it back to the jeweler 

    If you had scrutinized the ring, pre-delivery, you might have
    avoided this. This may sound cold or whatever and I apologize for
    it....by your own admission you said the repair was not good. You
    have allowed doubt into the customer's mind so she may never be
    satisfied. 

    From my experience the way to handle repairs is to do a superlative
    job that nobody can knock. And charge accordingly. Which means charge
    alot.(because good work takes more time and expertise than bad work)
    People want good work and they will pay for it but they have to be
    shown the difference between good and bad work. You just showed her
    what bad work is. Ouch. Doesn't matter how little she pays (even
    though the low price would seem in line with the outcome) she thinks
    you or your jeweler is not good enough. Its your job to convince the
    next customer you are. 

    Again, I apologize for the way it sounds. Hard learned lesson. No
    easy way. Not that I'm immune from "events", they happen.
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