[Jewelry making - Article 01202] - Re: [Orchid] Customer unhappy with retipping

[Mark Shneyer - Home]

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Hi All,

    I think the main problem encountered with most customers stems from
    a lack of clear communication....before.... the job is done. 

    From the replies that I have read here there is a sense of
    comradeship to blame the customer and console the original poster.
    While I am sympathetic to the situation some head aches can be
    avoided. 

    Repairs can be done different ways. Some will be more expensive than
    others. Rather than approach this by price alone, I suggest, explain
    what is needed and the cost to do the job correctly first. If the
    customer balks, then I might take the other road and explain how a
    shortcut will work but also explain it's shortcomings. 

    Recently a customer brought me a platinum ring with a center
    sapphire surrounded by diamonds. The center needed re-tipping and she
    wanted an emerald in place of the sapphire. To keep this short....The
    prongs could be re-tipped by a laser using all platinum then set the
    emerald in there (the expensive route) or the prongs could be
    re-tipped with white gold and then set the emerald.(the very
    inadvisable route) After a complete discussion from solder bleeding
    to having unlike metals she had the information to choose 
accordingly.
    She went with the laser... 

    Don't be afraid to explain the negatives that may occur before
    hand...stuff happens... 

Mark
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