[Jewelry making - Article 01183] - Re: [Orchid] Customer unhappy with retipping

[richard hart]

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>     It isn't your job to meet unrealistic expectations. Nor is it your
>     fault if you can't meet their emotional needs. You are just
>     protecting yourself from future problems with that client if you
>     know when to walk away. I know others have told you the same thing,
>     it is the truth. Some folks, usually the most picky, are often the
>     problem clients, they need and they need and they need. It isn't
>     really about the jewelry; learn to pick up on who those potential
>     foks are and you will save yourself from a load of grief.

    When I read all the posts about the retipping job, it appears that
    everyone assumes the person who did the retipping did a good job.
    Without seeing the job, everyone writes about expectations of
    difficult customers. I have had the experience of telling a customer
    what needed to be done, and what they could get away with for
    economical reasons. I can fix what will keep the ring together
    without doing the complete restoration that should be done, with a
    warning about checking the ring often, and having the necessary
    repairs done prior to the loss of any more stones. Some of us would
    reject some repair work that others of us would find acceptable. I
    see the work other jewelers do on pieces my customers bring in, and
    I would not let my customer see work like that, and it certainly
    would not go out the door. 

    I once told a woman I would do the repair the way she wanted it, I
    would not be responsible for what happened in the future, and asked
    her to not tell anyone who did the work. Skill and knowledge over
    the years provides experience in what can and cannot be done,
    especially when you are the one actually doing the work. If I have
    something come back and I have to be responsible for replacing a
    stone or the prong catches clothing and ruins a garment, it becomes
    clear pretty quickly what the reality of my responsibility is after
    the piece leaves my shop. Whether it is my repair work or someone who
    I send it out to, it is always on me if it is not done right, I can
    blame no one but myself, and re-do whatever needs to be redone
    myself, or at my expense. 

Richard Hart
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