[Jewelry making - Article 00706] - Re: [Orchid] Praise for Rio Grande

[Chris]

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>     Rita -- there's a free copy of the backordered (once again in
>     stock) book on its way to you as an apology for the frustration
>     related to that transaction, and as I said, we'll contact you off
>     line to see what we can do to improve our relationship. 

    Wow. 

    I cant think of a retailer that would bend over backwards for there
    customer like this here in Australia. Clearly the retailer has done
    nothing wrong as the product was pre-paid but unavailable for
    despatch. I am impressed. 

Chris (first post) Hope I did it right.:-)
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