[Jewelry making - Article 00604] - Re: [Orchid] Closing that sale....

[Amery]

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>     As salespeople, though, we should never forget that we are there
>     to sell our jewelry, and someone just walked in wanting to buy what
>     we sell. That's our job. They may be downright chummy, but they
>     didn't walk into the place because they heard we spun a good yarn..

    I have to disagree... we used to have "regulars" that would come in
    the store all the time, pretend to shop for jewelry and in reality
    they just wanted to talk. It was sooooo frustrating. They never
    really bought anything, a pair of manufactured hoops, a toe ring...
    the least expensive items in the whole store. And, they'd debate
    over the $12.00 toe ring for 30 minutes like they were buying a
    $10,000 engagement ring. I know you should treat everyone the same,
    but they would talk for as long as you'd let them. 

    We had a rep for being really friendly, and we were. But we got in
    trouble because we had a hard time getting out of a conversation and
    getting back to the task at hand without being rude. 

    Does anyone have any suggestions on how to get out of a long
    conversation gracefully? 

    "It was nice talking to you, but I should really get back to work
    before the boss sees me gabbing" didn't even work! Sometimes we'd
    call the store phone and act like it was an important call, to get
    the sales person away from the energy vampire. But then they'd just
    bounce to the next sales person with the pretense of buying
    something which they eventually decided they needed to ponder
    overnight. 

    And, these are "regulars" we knew who there were as they were
    walking through the door! "Oh no, it's Susan, you have to take her
    today!" we'd whisper to each other. Nightmare! 

    I don't work there anymore, but am still friends with the owner and
    the staff and would love to pass along some experiences that anyone
    else has.

Amery
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