[Jewelry making - Article 00354] - Re: [Orchid] Price of color-enhanced stones

[E. Ananiewicz]

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    Well, the product knowledge of one manager at Wal-Mart was nil. She
    tried to tell me that a crystal and a cz are one in the same. When I
    explained to her that I am a GG and would like to tell her the
    difference. She said she could care less and did not have to listen,
    turned, and walked away. It took me 5 minutes to initially get her
    attention on a silver piece that would have been nice for an
    inexpensive gift. This was the worst treatment I have every had in a
    store. The only way Wal-Mart can survive with that coveted number 1
    slot is by shear price. They get an F- in customer service and
    staff. I know, I am a professor of Management. 

Eva
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