[Jewelry making - Article 00178] - Re: [Orchid] Design Fee?

[richard hart]

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>     I just had a customer come to one of my accounts with a fist full
>     of printouts from internet sellers 

    I once had a customer who wanted large mabe pearls, I ordered somein
    and he came in to look at them, and then stated that he had ordered
    some on the internet. 

    Oh, I was pissed. But I said to him, I am going to keep these, when
    yours come in please let me see them, I would really like to see how
    they compare, quality and price. 

    Weeks go by, I don't see him, I call and inquire, he has not got
    them yet. At this point he is thinking he got took. He comes in soon
    after that, pearls in hand, and the ones I have are the same price,
    but the quality is so much better, he purchase mine, sends the others
    back, and commissions a high karat anniversary gift for this wife,
    about $1000 sale. 

    Another situation with this same guy, he wanted a Colorado
    rhodocrocite, so it just so happened that the SNAG conference was in
    Denver, and the owners of the mine were there to display, not to
    sell, but they did give out the info for thguy who had exclusive
    rights to the material (mine is closed now), and the only person to
    buy faceted stones from, to anyone who came to the booth. 

    Guess who I bump into while I am trying to find gems for him? I did
    not make that sale. He ended up having one cut by a gem dealer who is
    a cutter. But he has come to depend on me as his jeweler for custom
    work, he has money, he spends for quality and custom made pieces. 

Richard Hart
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