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Re: [Orchid] Who pays for the broken opals?  
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From: richard hart
Date: Fri Nov 17 05:31:32 2006
 
     
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    My setters policy is to replace or re-cut stones he damages. When a
    stone that should be set without problems gets broken, it can be the
    setters fault When it is his fault, he accepts responsibility.
    Fortunately I have never chipped a large diamond myself. I have
    fractured by quenching a stone, I have dropped stones in my bench
    pan and chipped several stones, I have etched stones in sparex. I
    have crunched small diamonds occasionally. Replace, re-cut, or
    re-polish is the rule, unless it is a fragile stone and the customer
    is made aware of the risk and takes responsibility prior to damage
    occuring. Knowing the nature of the different stones, with proper
    setting techniques most if not all risk can be reduced to zero. When
    I know the libility of setting certain stones, I include the
    replacements cost as part of the estimate, hammersetting garnets or
    peridots in bezels, and I give my setter extra stones. I adjust the
    final price by what was used. 

Richard Hart
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