[Jewelry making - Article 00505] - Re: [Orchid] Who pays for the broken opals?

[Dennis Loss]

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    I really hate situations like this. One store that I worked in
    several years ago had a policy of telling the customer that stones
    were set at the customers risk. Even though we had that policy in
    place, it seemed that we still coughed up the money on several
    occasions because the sales staff wouldn't inform the customer of
    this policy for fear of loosing the sale, [they worked on commision,
    a very bad idea]. Our boss used to say, if they come in with an
    emerald hand them a $100 and send them to the jeweler down the
    street. I have told this story before, the point that I am trying to
    make is that the jeweler gets stuck alot of the time. It is too late
    to tell the customer that it is broken and they are out of luck.. In
    this instance the guy who dropped the stone should have the sense to
    know that even though it was an accident it was he who dropped it.
    He will hopefully have the courtesy to offer to pay without any
    questions or comments. Perhaps you should price out the stone and
    when you find a comparable stone tell him the price and ask for a
    check. If this leads to conflict then you will have to deal with the
    conflict as well. 

good luck
Dennis
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