[Jewelry making - Article 00040] - Re: [Orchid] [Source] Brass settings for practice

[Richard Hart]

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    I have had people come in my store and try to buy something and they
    want to use their resale license and not pay tax. They are not
    buying it for resale, they are buying it for personal use. That is
    not the purpose of a resale license, to cheat on tax, and implicate
    me in their fraud. It is offensive to me that they assume I want to
    be a party to this behavior. People who complain about Stuller remind
    me of these people. 

    I have used Stuller a minimum of 2000 times over twenty years. I
    have not had any problems, and I have posted several times that they
    have the most comprehensive supply of gems and findings of any
    company in the U.S, and in my opinion the most knowledgeable and
    courteous sales staff. Because of my wife's health problems, I got so
    disorganized I lost a package with 11 princess cut precious topaz. I
    found it and called and they allowed me to return them because it
    was still under a year (by a few days!). Try that with any other
    company. Over the last two or three years I remember only one issue a
    member of this board had that I remember, and it was Sun Spirit
    Gallery in Loveland Colorado. I do not understand the comment about
    red tape. I do not understand : 

>     I hate Stuller's snootiness. I want to buy materials, not beg for
>     them. Bypass Stuller's and maybe they'll learn some humility
>     lessons." 

    There is no fact in these comments, no specific issue. There is
    opinion. To me it is slander and maligning to say such things. People
    ask for help on this forum, and I do not hear people trying to
    resolve issues with Stuller. I hear that people resent Stuller's
    policy. Another jeweler feels the same as me and replied that
    Stuller's policy supports jewelers. They run their business in a way
    that limits who has access to these supplies, so they are truly a
    wholesale supplier. 

    The part about teaching Stuller humility lessons is truly laughable. 

    Gotta go now...ordering pearl posts for Tahitian pearls, bail for
    the pendant, and a men's ring for a 10 x 8 oval aquamarine. 24 hour
    online ordering is such a pleasure...overnight next day delivery for
    under $10...makes my life sooooo much easier. 

    My opinion that no professional is sympathetic to the whining about
    Stuller. My experience has been that Stuller has always been
    proactive in resolving any problem I have had. I have always been
    nice to them, and they have always been nice to me.

Richard Hart
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