[Jewelry making - Article 00322] - Re: [Orchid] Can't Get a Stuller Account...

[Richard Hart]

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    These posts about Stuller crop up occasionally, and I am pretty sure
    there is not one professional jeweler or repair person who does not
    have an account with Stuller. 

    Because of their huge inventory, the overnight Fed Ex for $8, the
    service, the knowledge of the people who take orders, the incredible
    customer service, I can not live without them. 

    They have gone the extra mile time and time again. There has never
    anything other than friendly and courtious service 100 % of the
    time. 

    If you cannot get products for Stuller, in my not so humble opinion
    it is that you are not serious about what you are doing. It is not
    them, it is you. Andy the tool guy had offered intercession on some
    level over and over to help resolve issues, and there is still what I
    consider whining. Twenty years of literally weekly or bi-weekly
    ordering is where I am coming from. 

    Any problem I had was resolved in my favor. When my wife had medical
    problems and I got behind, explaining my situation, they spread my
    payments over several months, AND KEPT SHIPPING !!!! No company can
    do more or better than that. 

    If you are legitimate and legal, there should be no problem.

Richard Hart
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