[Jewelry making - Article 00091] - Re: [Orchid] Working with customer's stones

[Greg DeMark]

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James,

    This is exactly what I have done with customers for about 30 years
    and I have found it to be an excellent way to put a client at ease. 

    I show them their Diamond or major Gemstone under a microscope when
    they leave a piece and then I show it to them again when they pick it
    up. I mark the identifying feature on the repair envelope and the
    slip I give the customer. When they come back and look at the item
    again and verify that it is theirs I have them sign the slip showing
    they approved the item. 

    Only once did I have a customer try to say that the item was not
    theirs when they came back even after pointing out the feature and
    the slip I gave them. It just so happens that a friend of theirs was
    with them when they dropped the item off and when it was picked up.
    The friend asked to see the item under the microscope when it was
    dropped off so when the customer claimed the ring was not hers the
    friend took a look and told her that it was the same one. 

Greg DeMark
email: greg AT demarkjewelry.com
Website: http://www.demarkjewelry.com
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