[Jewelry making - Article 00458] - Re: [Orchid] [Rant] Zyzyx gallery

[margery epstein]

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>     A friend of mine sent them a link to my blog (where I posted the
>     same letter that I wrote here). She also sent it to the artist...
>     We've heard from the artist.

    Good ! Too often, during several years of regular personal
    appearances, customers in this particular high-end, high-profile
    store (part of a major chain) would somehow see me as the "safe"
    sounding board to complain about the rudeness of a sales associate -
    90% of the time, it was the same sales associate, a jackass who had
    one prime skill, that of ingratiating himself with the dept manager.
    I had a boatload of issues with this arrogant twit myself - as a
    vendor, yet - and my mantra to these steaming customers was to
    please - PLEASE - SAY something to the store manager - or, at least
    to the dept. manager. Too often, they'd reply with - "Oh, but I don't
    want to get anyone fired." Actually addressing someone in authority
    (as opposed to a nice, sympathetic jewelry artist) seemed to be
    regarded as either too aggressive or too much trouble. 

    Well, let me say - although firing his a** would have improved the
    atmosphere in multiple ways, that would have been an unlikely
    consequence. (In fact - clearly not!) What it would do, hopefully,
    is address the complaints where they belong, where they can't so
    easily be dismissed or ignored, so that improvements - or
    adjustments, if need be - are made, thus saving future customers (and
    vendors) from suffering. Incompetent, indifferent, or sullen sales
    associates = angry customers = lost sales/future business + very bad
    PR for the establishment. I know this guy queered a lot of business
    for me, because I would sometimes hear about it after the fact - from
    the customers. (Thus, I am glad that your Judaica artist also got the
    alert. S/he deserves to know how his/her work is being marketed.)

~margery epstein

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