[Jewelry making - Article 00259] - Re: [Orchid] Custom jewelry - Deposit and Refund

[Daniel Spirer]

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Susannah,

    A bit of a spot you seem to have gotten yourself in. Two phone calls
    does not (IMHO) constitute a reasonable attempt to make contact with
    someone who left you money in good faith.  You should have continued
    to call on a regular basis and after more failures to communicate you
    should have sent a letter.  If there was no response to the first
    letter, you should have sent one with a return receipt requested. 
    That being said, it's too late to do any of those things so you have
    to decide how much you want the job. I would call the customer
    immediately, explain that I had attempted contact repeatedly and ask
    her how she would like to handle it. Would she like her deposit back?
     Would she still like some custom work, and if so, could I get her
    back in the shop to show her the renderings in a reasonable time
    period? (You can always get more stones for the job.)  I'm not sure
    she has qualified yet as a potential problem but then I didn't deal
    with her as you have. 

Daniel R. Spirer, G.G.
Daniel R. Spirer Jewelers, LLC
1780 Massachusetts Ave.
Cambridge, MA 02140
daniel AT spirerjewelers.com
www.spirerjewelers.com

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