[Jewelry making - Article 00233] - Re: [Orchid] Metal from supplier - is it normal?

[Dennis Loss]

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    hello, It is not acceptable to receive products in the state you are
    describing.  It happens sometimes but not often. You should tell
    them that you wish to return these products and ask them for a call
    tag from the shipper. This costs them money. Perhaps you should
    change the company with whom you are doing business. There are
    several major companies that would never send you crap. If they did
    they wouldn't have the amount of business that they do. Hoover and
    Strong is one that comes to mind. I don't use them much anymore as I
    am using specialty alloys now but they always sent each sheet and
    bundle of wire in its own plastic bag. There were seldom any but the
    most minute of dings and scratches, it didn't matter is it was SS or
    22K gold. I don't remember ever getting wire in anything but pristine
    condition. They are very nice and easy to deal with. Rio is good and
    I am sure there are more. 

good luck, 
Dennis


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