[Jewelry making - Article 00531] - Re: [Orchid] Refund Dilemma

[MillsGem]

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Dear Cindy,

    I certainly sympathize with your refund dilemna.....I have a
    silimilar problem going on now. A couple of years ago a young doctor
    came into our town and brusquely threw some money around and
    displaced another doctor who had been in town for decades. The real
    estate machinations leading up to this event kept the gossip mill
    going for quite some time. Last Christmas the doctor came into my
    shop ( we are business neighbors ) and ordered a ring for his wife.
    The doctor explained that he wanted his wife to have this ring
    inspite of the fact that she is a horsewoman and eschews the use of
    jewelry. He ackowledged that she was very actively physically and
    that the ring would have to be built to withstand abuse. I explained
    how I might make it using heavy white gold and tube settings for the
    stones. He liked the concept and ordered the ring. A couple of weeks
    after Christmas the wife came in wanting a refund explaining that she
    never wears jewelry. I tried to tell her that the ring was made to
    order and that I was not obligated to refund money. I told her that I
    would give her a credit and she proceeded to take out half the value
    of the job by getting some trinkets for her daughter. I now have the
    ring, which doesn't have general appeal because it is too heavy for
    most ladies, and the remainder of the obligation. I am thinking
    seriously about renegging on the deal, but I know that she will get
    nasty because she has a noblesse oblige attitude. My gut level
    feeling is that I may have to "eat it" because I screwed up in not
    anticipating the doctor's admonition that his wife does not like
    jewelry. The lesson that I learned is that I should have discussed
    the "pull out" strategy beforehand.....I guess Mr. Bush and I are
    slow learners........ 

Ron MIlls, Mills Gem Co. Los Osos, Ca. 


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