[Jewelry making - Article 00018] - [Orchid] Wholesale dilemma

[Silverspotstudio]

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Hi all,

    Well, I seem to have gotten myself in a bit of a pickle...I filled an
    order a few days ago for one of the Egyptian amulets I make.  The
    woman who bought it also asked for a wholesale list, which I sent
    after checking out her online stores. Then I got an e-mail from her
    in which she said how much she liked the piece she had bought and
    told me that she had added a couple of the items on the wholesale
    list to her site. Wondering how she could have done this when she
    hadn't actually bought those items, I went to her site and found that
    she had lifted my photos and item descriptions and placed them on her
    site.   

    I wrote her immediately and asked that she at least add my name to
    the descriptions, which she did - although it is misspelled (and
    therefore does not turn up my page in a Google search). She explained
    that she lacked the space to keep items in inventory, so she would
    order them when orders were placed for them, and hence the
    image-lifting, as she couldn't sell things without a picture and she
    couldn't photograph things she didn't have. 

    I've been mulling this over for a few days. I really hate to make
    enemies, and I might be able to benefit from increased sales of
    these items through her website, but I am also annoyed that she has
    not actually placed a wholesale order and that she never asked for
    permission to use the material from my site, which was just plain
    cheeky, although I don't sense any particular deviousness from my
    communications with her. I really wish I'd gone with my first
    impulse and told her to take a running jump (and get my stuff the
    heck off her site), but I was trying to find a diplomatic solution
    to the issue. 

    Image-stealing issues aside, this boils down to two questions:   

    Is it acceptable/standard for resellers to advertise items they
    haven't purchased, and to order them from a wholesaler only when
    they receive orders? 

    Is it logical to sell to a web reseller when you will end up
    competing with your own website? 

    Thanks for your experience and arbitration, 

Jessee Smith
www.silverspotstudio.com
Cincinnati, Ohio

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