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Re: [Orchid] BlueNile Vs. "wholesale"  
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From: Dave Arens
Date: Mon Apr 04 22:42:18 2005
 
     
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>         Home Depot purchaed land less than 1/4 mile from the best ACE
>     hardware store in the area and is building a Home Depot center. 

    I think the idea of 'super sizing' is hitting many areas of the
    retail business community. 

    Just recently, the Ace in our neighborhood entered a 'super sizing'
    operation. The shelves went from about 6 ft high to 8 ft. The
    selection of different types of items increased, but the selection
    range within a given item decreased. Stuff that used to be stocked is
    no longer stocked. The quality of the staff has decreased as well.
    The new staff can't even tell you where the merchandise is located,
    let alone suggest alternatives. 

    My trips to the hardware store have gone from weekly to less than
    monthly. However my orders to an out of state supplier has increased
    correspondingly. It won't be long & customer service will be know as
    'customer disservice'. 

Dave 

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