[Jewelry making - Article 00556] - [Orchid] Internet fraud against jewelers

[Stephen Walker]

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    I hope it is OK to take what Loren wrote to start a new thread. 

    Selling precious jewelry on the Internet or by mailorder invites a
    certain level of risk for credit card fraud. I think it would be a
    good topic to chew on a little bit. 

    In my own experience the scams seem to come in waves. Large foreign
    orders came in all the time for a while. When we checked for credit
    card name and address match they were never right. It was amazing
    how uninterested the banks were in this. They would say "no that's
    not right, don't ship it." and never even ask where it was supposed
    to go. You got the idea that they were not even going to bother
    telling their customer that someone else was trying to use their
    card. Now we always ask to talk to their fraud department if this
    happens. 

    Several times we have had charge backs that we were pretty sure were
    actually ordered by the real credit card holder but shipped to other
    addresses so they could weasle out of payment. But on the other
    hand, plenty of times when someone is getting married there are very
    good and real reasons that their billing address is not going to
    match. A lot of people move at the same time they get married or are
    traveling for the wedding. I always send an invoice to the billing
    address even if the shipment is going somewhere else and this has
    caught at least one scamster. 

    Stephen Walker 

    PS. I also enjoyed the Orchid dinner in NY very much, as did my wife
    Susan and apprentice Danielle. I saw several of you guys that I have
    not seen in a decade and also met face to face names that I see
    regularly on the forum. Glad I joined this group. 

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