[Jewelry making - Article 00357] - Re: [Orchid] The trust factor

[Greg DeMark]

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Mark,

    I ran my own Jewelry store for 30 years and never did work for a
    customer while they waited. 

    I also never asked a customer to trust me when they left a diamond
    piece or important Colored Gemstone piece to have work down on it. 

    What I would do is show the stones to the client under a microscope.
     I would look for identifying characteristics and point them out to
    the client. I would then mark those items on a receipt I would give
    the client as well as the one that stayed with the piece. 

    When the customer returned to pick the piece up I would show it to
    them again under the microscope so they knew they where getting
    their piece back and then I would have them sign the repair
    envelope. 

    I had many people tell me they trusted me and this was not necessary
    but I would explain to them that this is best for them as well as
    me. 

    Yes this takes additional time but it puts the client at ease and
    keeps everyone that works in the store honest. 

Good Luck
Greg DeMark
Longmont, Colorado
email: greg AT demarkjewelry.com
Website: www.demarkjewelry.com
Custom Jewelry - Handmade Jewelry - Antique Jewelry

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