[Jewelry making - Article 00322] - Re: [Orchid] Toggle catches for bracelets

[richard hart]

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>     My experience with these doubting Thomases is that nothing which I
>     could show them or tell them would give them any relief; they were
>     just afraid the bracelet would come off regardless of any evidence
>     to the contrary, which led me to conclude that phenomenon was one of
>     obsessive-compulsive ideation, and that the poorly designed,
>     malfunctioning part resided not on my bracelet but rather betwixt
>     their eyes and ears.

Lee,

    My experience is that by offering to replace the toggle with a
    lobster clasp makes the sale.  I have a retail store, we have sold
    over 3000 bracelets and necklaces with toggles and their are the
    occasional customer that does not trust them, some have lost pieces
    in the past and don't want to take the chance again. I am glad to
    oblige them because I want my irrational request indulged on
    occasion, and as long as I am willing to pay for it, I feel  it is
    reasonable for someone to indulge me. 

    And a customers fear of loss is not satisfied by "evidence". It is
    about the way they feel. If you make them feel safe, they trust you,
    and isn't that part of what our business is about. 

Richard Hart.

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