[Jewelry making - Article 01415] - [Orchid] Techno X handpiece problems

[Julie]

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    I recently have had problems with my 2+ year old handpiece.  Tools
    started slipping out of the collet so I tried to tighten it, with no
    success.  Trying to figure out how it worked and maybe remove the
    collet for cleaning, I have gotten myself in a mess and don't know
    how to clean it up.  I unscrewed the quick release and inside the
    bolt there was a piece just sitting in there.  Now I can not get the
    release back on and have still not solved the problem with my
    collet.  Does anyone know how I might fix this myself or who I
    should send it too?  It was purchased through a jeweler friend of
    mine through Gesswein.  Should I send it back to them?  I sent an
    email to them and they never responded.  The company that I work for
    does not do too much buisiness with them but have offered to send it
    to Gesswein for me, but I am concerned that I might not get it back.
    Any help will be greatly appreciated. 

Julie

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