[Jewelry making - Article 01136] - Re: [Orchid] Just blame it on the Jeweler

[Mary Linford]

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    Well, I am going to throw my two cent hat into the ring on this
    discussion. I have worked in the industry for over 10 years.  Before
    that, I worked my way through school waitressing.  Anytime there was
    trouble with an order, people always blamed the cooks in the kitchen.
    The hidden people behind closed doors make for easy scapegoats.  
    Now, what do do.  Do we complain, or do we take action?  Some have
    branched out, quit their jobs, some are better off.  So for those I
    say thank your lucky stars you were so mistreated because it gave you
    the kick in the butt you needed.  For the others who suffer in
    silence, well, maybe there is a solution. Restaurants solve their
    problem by having kitchen managers who organize and troubleshoot
    orders making for less late, cold, or 86'd items. I managed a very
    good custom jewelry store for a number of years, and when the
    situation occurred with a late or misplaced job, we all played the 
    blame game.  I decided that instead of complaining or worrying about
    it, what we needed was a better system. I put into place a simple and
    effective project management system that easily and without
    computers, tracked the custom jobs, troubleshooting potential
    sticking points, and assured deadlines being met.  It took a few
    minutes just after take in to do and seemed to solve most, if not
    all, blame problems.  I suggest that the employees who want less
    blame and more streamlined work environment suggest or implement this
    in their workplace. Remember, work smarter not harder.  Project
    management is not just for large companies that only do one or two
    major jobs at a time.  It can be a system that can track 2-100 plus
    jobs at a time. 

    Anyways, just wanted to put out that for every problem there are
    solutions! 

Mary Linford
Blue Star Wax Carving
mary AT bluestarwaxcarving.com

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