[Jewelry making - Article 01069] - Re: [Orchid] Just blame it on the Jeweler

[W. Taft Atkins]

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    Although very often the jewelry craftspeople are over worked and can
    sometimes miss a due date. The problem is usually a poorly trained
    sales clerk who is unfamiliar in processing orders and says whatever
    to get themselves out of situations with unhappy customers.  Be real
    people, this is managments fault for not training these people and
    not having clear procedures. Altough this is a problem as old as the
    industry itself. The solution is training and a clear order of
    procedures and firing the people who cannot uphold their end of the
    business. It is the stores reputation that walks out that door
    everyday make sure everyone sing your praises. 

W. Taft Atkins, Jr.
Taft Design Studio

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