[Jewelry making - Article 01001] - Re: [Orchid] Just blame it on the Jeweler

[David L. Huffman]

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    Hi again Jerry, and other Orchidians; 

    The blame game. I agree with your observations.  I'd like to add what
    I think is another reason the happens. A lot of traditional business
    structures try to keep people compartmentalized. This can create
    efficiency in some situations as people get good at their
    specialties, but that also contributes to the sales people blaming
    the shop, the shop blaming the sales staff, management blaming
    accounting, etc. I think a lot of small business should periodically
    have people do short little internships in different departments, so
    they can get a feel for what the other guy has to deal with. I've
    been a bench rat for 30 years, but I've also been on the sales floor
    a lot during those years.  For example, suppose you were a bench
    jeweler, and you had to do a day or two on the sales floor, and you
    were totally inept, but the regular sales staff guided you through
    it without making you feel stupid. You'd have more sympathy and
    respect for them after that, right? 

David L. Huffman

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