[Jewelry making - Article 00872] - Re: [Orchid] Books for training counter help in custom work

[Ian W. Wright]

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    I think it is unlikely you will find any specific books which will
    apply directly to your situation. Could you not simply provide the
    counter staff with a list of criteria to consider when approached
    with such a job. You presumably have a fairly clear idea of what
    jobs you are not comfortable with doing - this could form the basis
    of a 'not if' list which the sales staff should soon become familiar
    with. You could decide yourself whether or not you wanted to be
    called in to decide on borderline cases although, knowing sales
    staff, it probably wouldn't be long before most decisions became
    'borderline cases'!! 

Best Wishes,
Ian
Ian W. Wright
Sheffield  UK

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