[Jewelry making - Article 00853] - Re: [Orchid] Books for training counter help in custom work

[Michael R. Mathews Sr.]

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Thank you David:

    I will listen to those CD's again. We purchased and are using the
    edition before the newest one you currently offer. I must say that I
    have always been very interested in your program and finally
    convinced my boss to get it. We started using it Aug. 1 of last year
    (04). We have had no problem that we can see with anyone objecting
    to the fee. The biggest problem is getting the counter person to use
    it. They still come to me for most pricing but now I can be
    consistent and don't have to stop and say " I'm tiring to remember
    what I charged last time I did that?" It also makes me feel abit
    more secure in that at least we are charging a profitable fee for
    the jobs we charge for to help compensate for the many jobs we do
    "With our compliments". 

    I don't always have the time or am in the frame of mind, to make
    sure the counter person has collected all the data we need to walk
    through a custom job. It is sometimes a month before I even see the
    job. I think a well thought out "step by step" guide that anyone
    could refer to would be a great tool. 

    So we now use your Price Guide and Shopkeeper software for
    merchandise tags and sales and I just wish we would go the extra
    yard and start using Quicken with your plugin for accounting and
    reports. 

    Thanks David for how easy you make it for those who will just use
    the tools. Michael R. Mathews, Sr.

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