[Jewelry making - Article 00439] - Re: [Orchid] Lost stones' policy

[T.A.Masters]

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    Rasesh, You are caught in a lose/lose situation at this point. The
    best outcome in this specific situation is a win/lose solution. You
    win the grace of the buyer, and you lose some of your profit on this
    specific sale. 

    May I suggest you certify your quality control before the jewelry
    leaves your facility and perhaps look into an insurance policy for
    yourself. A small certificate accompanying the jewelry stating "hand
    cut and set with pride." This jewelry is allergic to clorox and
    other cleaning solutions, please remove to protect. 

    I am certain you can come up with something charming to hopefully
    ensure the jewelry is not innocently abused. I see jewelry in hot
    tubs as well as in the kitchen. My own son's lovingly hand made by
    me silver bracelet looked like pewter when he exited a spa. 

Teresa

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