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Re: [Orchid] Advising customer how to clean silver  
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From: Grace & Tom Stokes
Date: Thu Nov 04 18:58:38 2004
 
     
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    This thread started a while back and it seemed that the responses
    quickly moved from how to 'clean' a piece to how to 'store' a piece
    and keep it from tarnishing.  There are a number of methods used to
    store sterling jewelry that work quite well provided you put the
    jewelry away clean and free of tarnish to begin with - which is where
    the problem begins and which is the question my customers most often
    ask and which, by the way, can often make or break a sale.  With the
    styles today mixing so many components, especially sensitive ones
    such as pearls and beads that don't hold color against chemical
    cleaners - in small, intricate combinations - it is nearly impossible
    to get into those tiny areas with a polishing cloth or when the act
    of polishing might 'weaken' or mess up the piece or when a frosted
    or matte finish is used that a polishing cloth would change.  Many
    times the piece cannot be dipped because of pearls or beads.  I can
    easily tell the customer how to store the piece, but once worn and
    exposed to sweat, humidity, perfumes and lotions, etc. how do you
    tell them to clean it and remove tarnish before putting it away? 

    This is a real problem for me not only in terms of telling customers
    how to do it, but also after or during shows in the summer, when
    customers are handling pieces and trying them on and their sweaty
    fingerprints and mine get all over it-- or when I get back home -
    having to clean everything and get it ready for the next one.  It
    takes up so much of my time - I don't blame customers for wanting an
    easy method - they have better things to do. 

Thanks,  Grace

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