[Jewelry making - Article 01271] - Re: [Orchid] Problem customer, need advice!

[Jim Reitze]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========

    Being in an out of retail for 27 years, and in many different retail
    atmospheres, there is one consistent truth I have found.  If a
    customer is really determined to get their money back, they usually
    will.  Written policies help, stainless steel backbones help, having
    people sign agreements up front helps.  But none of it really matters
    if you have customer who has determined that nothing else will suit
    them and they will use any means to get there.  When it comes to the
    bottom line, which do you want?  To keep the money or keep your
    reputation?  For me, I try to keep myself covered and stand my ground
    to reasonable lengths.  But, the long run for me is that I will
    recover from an occasional financial setback, and hopefully learn
    from the experience, and improve my reputation for fairness in the
    bargain.  If I stand my ground to firmly, I will end up with a bit of
    money, but a tarnished reputation. That reputation is far more
    valuable than a returned special order. 

Jim
http://www.forrest-design.com

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