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Re: [Orchid] Stuller's new "system"  
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From: richard hart
Date: Sat Oct 16 23:29:34 2004
 
     
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>         elsewhere. Apparently they have become big enough, they don't
>     need the business from us little guys who only spend a couple
>     thousand dollars a month for the last 15 years.

    I have been ordering from stuller for 17 years, they have screwed up
    a couple of times,  and I have screwed up a couple of times. 

    Over the years I have been frustrated  ordering findings or tools
    from different companies from sales help that are not familiar with
    what they are selling. 

    I have not had any problems with my orders recently, but I don't
    understand throwing the baby out with the bath water. The advantages
    of stuller for me outweight the time I have to spend to make sure
    they understand what I want. As if the other suppliers are not going
    to make mistakes??!! 

    Perhaps, don't take things so personal. 

    Stuller has always had the friendliest most knowledgeable staff I
    ever worked with. The technical staff is always there to give advice
    on difficult problems other companies would have no answer for. 

 Richard in Denver

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