[Jewelry making - Article 00915] - Re: [Orchid] Stuller's Dum-Dum Suckers

[Judy Shaw]

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    What would be the best idea in customer appreciation is if they
    would note down and send your favorite flavor(s)!  (Butterscotch for
    me!)  Although I must admit I too would love it if they gave
    chocolate......  Can you imagine their orders going up, Up, UP if
    they gave a small box of Godiva chocolate at $1000 or more?  It would
    be soooo easy to increase a $500, $600 order to $1000 or more! (It's
    a bird...no, a plane...it's  STULLERman to the rescue with that
    custom order.) 

    Seriously tho,  their customer service is OUTSTANDING!  I had a rush
    order for a custom made ring to be made with 5 large matched diamonds
    for a 50th wedding anniversary.  The husband kept going between our
    shop and a major mall store, finally placing his order with me on a
    Tuesday night just after 5 PM.  The party was on Saturday.   With
    Stuller's help, I was able to have it here complete and perfect in
    all its glory on Friday morning. 

    In appreciation to their fabrication and setting departments, I sent
    some home grown Adirondack maple syrup and they had a Friday
    afternoon ice cream party.  And I have a very loyal customer who now
    comes to buy all their jewelry gifts from us. 

Judy Shaw, GJG (GIA)
Jasco Minerals

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