[Jewelry making - Article 00809] - Re: [Orchid] Model Master Training Experience

[Kevin Fertenbaugh]

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Hi Zach (Kelly),

    Well Zach, normally I wouldn't do this but in Dennis's defense, what
    you're saying is way off base. 

    You in your statements simply have proved my initial point. 
    Everyone comes into this technology with varying degrees of
    background and computer experience.  Each software package
    regardless of which one it is has it's own learning curve.  Some
    people will demand more attention than others. It's admirable that
    you picked up the technology fairly easily. And you're right it will
    take an investment of time to learn this stuff. But that in no way
    negates the companies obligation to help the man out. You learning
    it on your own or as easily as you have just means you'll be able to
    apply the technology more efficiently resulting in better profits.
    Isn't that what it's all about. It's like when people who go BUY a
    book,  some people will skim through and never read a champter. Some
    will read a chapter or so and then never finish it. Some will read
    the WHOLE thing and have it stimulate them in some way that creates
    a change that could lead to even monetary rewards. 

    The bottom line here is that it is completely irrelevant HOW MANY
    CALLS the guy makes to the company for support. THATS WHAT TECH
    SUPPORT  is all about.  If people in business have too thin a skin
    to except that maybe they have to make some changes, then nothing
    anyone says is going to help them.  I don't want to see anyone in
    particular leading the pack.  Competition is what leads to GREAT
    PRODUCTS no matter what it is. But for crying out loud CUSTOMER
    SERVICE is what accounts for GOOD business.  So don't go dumping on
    this guy when he's just frustrated when maybe you yourself could
    help him in some way if you choose to do so. 

    By the way, unless you actually work for the company you shouldn't
    mind criticism of the company you support when if they listen to the
    complaints and make changes, it only improves their position in the
    market place.  Heck I've been flogged myself in business and
    sometimes you have to swollow hard and ask yourself some empowering
    questions.  How do I keep this from happening again? 

    None of this makes them evil demons in my book, on the contrary, it
    will hopefully make them BETTER! 

Take Care,
Kevin Fertenbaugh
KEF Jewelry Designs, Inc./  Hasko Jewelers
prosperity AT pobox.com

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