[Jewelry making - Article 00642] - Re: [Orchid] Modelmaster training experience

[Bill Churlik]

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Dennis,

    Thank you for your comments. I remember our conversation the other
    day. Maybe this will put a fire under them to clean up their act. In
    a past life, I put two competitors out of business by simply
    providing better service to the market than they did. I still remain
    convinced that "service" is our most valuable product no matter what
    we are marketing. 

    How a company can admit their book is poorly written and not be
    scrambling to correct the problem is beyond me. It is simply shoddy
    workmanship! Where else are they screwing up? 

    I have just had a Manuel printed for my beginners classes; 8 months
    of work and proofing by several people! Two weeks into the class and
    we have already found several errors, typos, and missing
    instructions. Dang! The next printing will be right, certainly "new
    and improved" at least. The unused copies of the first printing will
    be scrapped. The ones we are using are being hand corrected as we
    find the errors. Anything less is a disservice to my students. I have
    already been told those first few error filled copies are going to be
    valuable collectors items! Especially if I autograph them. 

    Service and quality folks! Otherwise we are no better than a flea
    market. 

    (I love flea markets. That is where I find old hammers to re grind
    for raising and fold forming.) 

    Dennis, I think I got carried away here. Thanks for the spark. 

Bill Churlik
wechurlik AT earthlink.net
www.earthspeakarts.com

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