[Jewelry making - Article 00069] - Re: [Orchid] Problem with a customer

[diamondeddy2]

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>     The customer told him she would never shop at his store again. And
>     she would be sure to tell all her friends not to shop there. He
>     thanked her, telling her that if they were her friends he had no
>     desire to make their acquaintance or do business with them. " And
>     most people who know this person, already know what she/he is like
>     and probably wont listen anyway. 

    My feelings exactly. I have never groveled for customers and never
    will. My advertising budget has been zero for years, and I have
    enough customers to keep me busy from here to eternity, and they dont
    come to me because I'm a push-over. They come to me because they KNOW
    that they will get honest service and effort, and good value out of
    every transaction. When a customer (key word) becomes a
    non-profitable customer, you no longer need them. Suggest they go to
    your  most troublesome competitor. They deserve each other. I have
    had people leave screaming profanities and a year or two later,
    there they are, walking in my door with a new situation, because I am
    the only one locally that can handle it properly, and they know it .
    Some people are pros at pushing and shoving to get what they want,
    and if you let them, you are their next pushover. Get rid of them as
    fast as you can. And when people walk in your door, saying the last
    the 3 jewelers screwed their stuff up, listen to what they are
    really saying- THEY ARE UNSATISFIABLE. And you are about to become
    their next victim, if you become greedy and think that you are so
    great that you can fix the unfixable jerk. Dream on! Give 200% of
    your time, efforts, and skills to customers that appreciate you, and
    you will eliminate 99.9% of these *%# AT & . Ed in Kokomo 

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