[Jewelry making - Article 00043] - Re: [Orchid] Problem with a customer

[Daniel Spirer]

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    I've probably said this before, and I'm a little late jumping in on
    this thread (I've been a little distracted of late) but our theory as
    regards sizings in particular and repair work on our own pieces in
    general is that we guarantee everything, no questions asked.  They
    buy a ring with stones set all around and it turns out not to fit? 
    We make a new one.  The stones don't look like right?  We replace
    them.  The ring wears out after 10 years of hard wear and tear, if we
    can't fix it we replace it.  How do we do this?  We charge enough at
    the outset that we can afford to eat the occasional problem customer
    that crops up.  The biggest problem jewelers encounter is that, in an
    effort to appear to be price competitive, they cut their margins too
    far to deal with the future problems.  Don't sell it on price, sell
    it on service....less problems in the long run. 

Daniel R. Spirer, G.G.
Spirer Somes Jewelers
1794 Massachusetts Ave.
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com

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