[Jewelry making - Article 01230] - Re: [Orchid] Problem with a customer

[Edith Schneider]

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Hi Michel,

    sorry to hear about your problem customer which reminded me about
    "my" problem customer a few weeks ago - I don't know if you remember
    my posting on the Ganoksin site. "My" customer ordered a set of 3
    rings as a surprise gift for his wife (I got to meet her once
    before), told me her ringsize (size 8 which seemed to me too big for
    her fingers but he refused to measure again), choose a design and
    was very happy with it when he came to get the rings and paid. The
    next day, after giving her the surprise gift, he called, totally
    upset that the ring size was totally wrong - it should have been
    size 6 - and he didn't like the whole design, the craftmanship and
    everything else. I offered to make him a new set of rings, using as
    much material as possible from the first set to keep the cost low, I
    would only charge him for the extra labor and additional material.
    We agreed, I started working on the new set of rings when he changed
    his mind and wanted his money back. It was a big struggle, it stopped
    my creativity, I couldn't work any more, I couldn't sleep and eat
    anymore. After contacting two lawyer friends and getting good advice
    on this website, it was very clear that I was in a strong position
    although I didn't have a writtten agreement. But he didn't stop
    harassing me, my family and my friends, up to that point where I
    started being scared. Despite all the "headoriented" good advice, I
    decided to give this customer his money back. The law is on your
    side, "no refund on custom work", but you should decide what you are
    willing to pay. Maybe I'm not a very good business woman, I wanted
    to get rid of this customer and of this problem. It cost me a lot of
    sleepless nights and 5lbs although I'm already slim. All in all I
    hope you are strong enough and have a lot of support to stand this.

Take care
Edith
Edith Schneider Jewelry
P.O.Box 52001
Palo Alto, CA 94303
es AT edithschneider.com
www.edithschneider.com
(650) 813 9755

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