[Jewelry making - Article 01222] - Re: [Orchid] Problem with a customer

[David Barzilay Lord of the Rings]

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    I completely agree that you have no more LEGAL RESPONSIBILITY, but,
    as a merchant, you must consider the ramifications of 'standing on
    principle.' I would suggest that you put your position in writing and
    explain it to them. Something like: Since we made the ring to the
    size YOU and I agreed upon, and since you wore it WITH NO PROBLEM for
     nn weeks, we feel that our offer to size it AT OUR COST is more
    than fair. Otherwise, you are asking that we give you a lifetime
    warranty if your finger size changes for any reason, and that is not
    a reasonable request. 


David Barzilay
Lord of the Rings
607 S Hill St Ste 850
Los Angeles, CA 90014-1718
213-488-9157

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