[Jewelry making - Article 01205] - Re: [Orchid] Problem with a customer

[Charles Friedman]

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    This is not too different from a common problem faced by dentists: 
    a patient comes in for a smile "make-over:  it all depends on what
    you say and do before starting treatment.  Plan ahead for all
    contingencies, advise about all pitfalls, get signed consent, and
    then hope for the best.  Some people cannot visualize and you have to
    use a rendering, wax model or some sort of visual aid.  A wide band
    is very different from a narrow band and some people will not adjust.
     A temporary wide band worn for a week will eliminate the problem(the
    same width and thickness).  An agreement in advance of what you are
    willing to do is useful.  If you are unwilling to plant the seed of
    dissatisfaction then be prepared in your pricing to do it over once
    only, for good will.  This is only when the problem is size only:
    when it is also a design change we have another ball game and a
    charge for the design change is in order: it needs to be much higher
    than it would have been had the change been requested before
    production.  Contractors have the right idea: change your mind, put
    through a change order and we will rip out all the old(new) stuff and
    do it the new way, but it will cost you! 

Charles Friedman DDS
Ventura by the Sea

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