[Jewelry making - Article 01194] - Re: [Orchid] Problem with a customer

[IMMENO1Ls]

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>      Several weeks later, they called to tell us that the one ring was
>     too small 

michel -

    it's possible that the woman either gained weight & won't admit it
    (it's common for brides-to-be to lose weight while preparing for a
    wedding & regaining it afterwards) or she could be in the early
    stages of pregnancy & retaining water, sara lee, or whatever. 

    as to the resize responsibility quandary, the fact that they
    accepted the rings after trying them on in the shop, paid any
    balance on them & she wore hers for weeks attests to the fact that
    your part of the transaction was completed satisfactorily and you
    owe nothing more of your time, labor, or material. if they won't
    work with you on your offered solution - you are not under any more
    obligation unless you feel you're at fault. 

good luck -
ive

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