[Jewelry making - Article 01183] - Re: [Orchid] Problem with a customer

[Stonecraft Jewelers]

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    Here is my thought on this and it really is quite simple... It costs
    hundreds of dollars to earn a customers bussiness and there should
    be plenty of profit to absorb the cost of sizing if charged properly.
    The wise thing it to have taken care of the customer when they first
    came back. Now they have gone else where and will never be happy
    because they now percieve you wont take care of them so this battle
    is already lost. Now for damage control size the ring add a diamond
    and "hopefully" you wont have bought yourself hundreds in bad
    advertizing with a unhappy customer bad mouthing you. 

    Sometimes we all have made the mistake of stepping over a dollar to
    pick up a pennie...."No offense intended" 

Chip

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