[Jewelry making - Article 01172] - Re: [Orchid] Problem with a customer

[James Binnion]

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Michael,

    There are many things that can affect ring size and I have seen
    brides and grooms change finger size significantly in the stressful
    times leading up to a wedding.  I think the first thing I would do
    is invite them in to verify ring size. Use a set of finger gages
    that is close in width to the ring in question. I don't trust any
    other stores measurement of size as there is just too much variation
    in finger gages even ones from the same manufacturer can measure
    very differently set to set. If you don't have a set that is close
    in width (within about 1mm or so) then make a simple sterling or
    copper band the same width and size  as the original ring then you
    can stretch or shrink it till it is a perfect fit while the customer
    is there in the store. Anyway figure out how much difference there
    is and fix the ring once. It may be easier to re-make it. You are
    providing a customer service that will likely keep these folks as
    long term customers. It is this kind of service that sets custom
    jewelers apart from the mass merchandisers. 

Jim Binnion

James Binnion Metal Arts
Phone (360) 756-6550
Toll Free (877) 408 7287
Fax (360) 756-2160
http://www.mokume-gane.com
jbin AT mokume-gane.com
Member of the Better Business Bureau

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