[Jewelry making - Article 00062] - Re: [Orchid] Moderna bench from Rio

[Beth Wicker]

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    I want to stress that my problems have all been with the bench
    itself, and NOT with Rio!  Rio has, from the get-go, been wonderful
    about the whole thing.  When I found the first problems they
    immediately offered to have the bench picked up and replaced, or to
    give me a discount.  At that point I thought all the damage was
    largely cosmetic, and went for less down time and took the discount. 
    Only as I started to actually put the bench together did I discover
    that, in fact, the damage was such that the bench was not useable. 
    When I called Rio back they immediately agreed to send a call tag,
    and Fed Ex came and got the bench. 

    Andrea Hill of Rio e-mailed me privately over the weekend, when she
    caught up on her Orchid reading.  She even gave me her cell number
    and urged to me to call her over the weekend!  THAT is customer
    service, BIG TIME!  She has been working with her Customer Service
    Department this week to expedite the arrival of my replacement bench,
    which should arrive next week.  Rio has been wonderful, and then
    some, and I have NO complaints with them at all! 

    I elected to try, once more, the Moderna bench - even though I have
    not much appreciated Gary's tone in his posts.  I'm buying the bench,
    not the company president, and the bench design is exactly what I
    think I want (won't know for sure until I live with it!), and I
    haven't found anything else that is. If this one is not right, I
    think I'm going with a Stuller bench (thanks Andy for sending the
    info and photos!) - it is almost what I want, it is in my price
    range, and I could live with it. 

    Thanks for all the supportive comments and e-mails, and especially
    to those who responded to my original request to comment on some
    specific inexpensive benches I was looking at as possibilities.  I
    did NOT hear from anyone with an inexpensive Moderna, and would still
    love to know what you think of your bench if you have one!  The
    higher-priced ones seem to please their owners, but that is not where
    I want to put my money right now.  I'ld rather buy more silver and
    stones! 

    Thanks again to all. 

    Beth in SC who is hoping the new bench will actually be made
    correctly and arrive intact

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