[Jewelry making - Article 00030] - Re: [Orchid] Moderna bench from Rio

[Andrea Hill]

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Hello Gary,

    I've managed to keep my communications with Beth off line, in an
    effort to make sure that we met her needs as quickly and effectively
    as possible, and I am sure we are on our way to resolving her
    dissatisfaction with the bench.  However, I need to make sure that
    it is perfectly clear that the bench Beth received was ABSOLUTELY NOT
    repackaged nor used. 

    At Rio, we do not repackage and resell returned equipment or tools
    products.  Returned products come into a segregated area of the
    warehouse, and we have processes in place to ensure that they will
    not get confused with regular inventory.  If an item is received
    damaged from the vendor, it goes into a quarantine area of the
    warehouse.  And as a matter of policy we only offer "re-sale" or
    "reconditioned" items to our walk-in customers or at our annual tent
    sale, where customers get an appropriate discount and an opportunity
    to view the reconditioned or re-sale items prior to purchase.
    Actually, most of our reconditioned equipment and supplies go to a
    few local high schools with excellent jewelry arts programs -- there
    is nothing more gratifying than giving a few skids of equipment to an
    overworked art teacher. 

    While I appreciate you giving us the benefit of the doubt, it is
    still incorrect.  No oversight occurred.  Beth received new product
    that was not satisfactory, and we need to fix it.  We are moving
    things along quickly to ensure she receives a satisfactory
    replacement in quick order. 

    Rather than bother the fine folks of Orchid further with this issue,
    if you wish to discuss it further I invite you to contact me directly
    at andrea.hill AT riogrande.com, or feel free to give me a call. 

Best Regards,

Andrea M. Hill
Director
The Bell Group -- an employee-owned company
7500 Bluewater Road NW
Albuquerque, NM  87121
505.839.3033 ph
505.839.3032 fx
andrea.hill AT riogrande.com

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