[Jewelry making - Article 00003] - Re: [Orchid] Moderna bench from Rio

[Moderna Inc]

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    Dear Beth, I apologize if I offended you in any way when I mentioned
    that "if you were willing to up your budget you could probably find
    exactly what you want in a bench."  I did not mean that in any
    offensive manner.  I just wanted you to know that we do offer other
    benches designed to fit your specific needs. 

    But unfortunately all of our deluxe benches are more expensive.  Now
    functionality wise if the standard bench can fit your needs, then it
    should be sufficient. What makes the standard bench less expensive
    is, the material used, (pressed board vs.. solid wood) which more
    fragile to withstand rough handling, and the fact that we make these
    in a production line compared to making our custom benches in our
    custom shop where every bench is made to order. I have looked at
    several other scenarios on how you might have gotten a less than
    perfect quality Moderna workbench. After looking at the facts
    presented by you and the fact that the exterior of the box had no
    signs of distress, We conclude that it may be possible that the bench
    Rio sent to you could have been repackaged by Rio not to be sold as
    new or the bench was returned to Rio and repackaged without thorough
    inspection and put back on the shelf for resale by accident. 
    Sometimes "not often" our dealers take back product as part of their
    exceptional customer service, and if there is damage to the product
    they either try to repair it themselves and sell it As Is or send it
    to the manufacturer for repairs or replacement.  It could be that the
    bench you received was meant to be sent back to us and it was
    accidentally put back on the shelf for resale.  Rio is an excellent
    supplier of quality Jewelers supplies, and is not in the business of
    reselling less than perfect product.  I am sure this was an oversight
    and I can assure you that you will not receive another Moderna bench
    in the same condition unless there is evident exterior damage to the
    packaging.  I can assure you this was an isolated incident and will
    not reoccur. If you have any concerns or comments please do not
    hesitate to contact me. 

Sincerely

Gary Atachian
President
Moderna Inc.


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