[Jewelry making - Article 00024] - Re: [Orchid] O2 Little torch on big tank

[Michael Honeycutt]

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    Hi Sojourner, I too would like to know some of the information about
    your Smith Little torch. I've been considering buying one but,
    because  I'm completely ignorant about the fittings required, I
    haven't gotten  one yet. I'll be running it off of industrial sized
    bottles and I don't  have a clue what kinds of adapters I'd require.
    If you want to post it  off line, I'd like to have that 800 number
    for Smith. 

    As for the folks at Rio, well I recently called them looking for a
    source for Ferric chloride for etching. The lady on the phone was
    really nice but completely uninformed about their product range. She
    said that  they didn't carry any kind of etchants but she did send me
    their tool  catalog. In the catalog I found the ferric but it was
    under their Rio Grande proprietary name and not listed as ferric
    chloride. The same goes  for several other etchants as well as
    patination chemicals. The lady was  seriously nice and severely
    uninformed. Everything was under the  proprietary name. Then I
    realized that the people working the phones are  primarily paper
    pushers and not jewelers or chemists. They know how to  sell the
    tools but they don't seem to have first-hand knowledge on how  the
    tools are used. Some people get frustrated with technical questions
    that they don't have answers for. That lack of knowledge makes them
    appear to not know what's going on. Maybe this was the reason for the
    surly response from that particular individual. Or maybe the guy is
    just a full time jerk....who knows? 

    In any event, my e-mail is MRHoney56 AT  msn.com if you wouldn't mind 
    sending me the Smith 800 number. Thanks and good luck getting your
    tanks  hooked up.            

Mike 



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