[Jewelry making - Article 01114] - Re: [Orchid] FedEx nightmare

[Anil Gupta]

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    At out set my heart goes out to the person who lost demantoids. Even
    money will not make up the loss in terms of the rarity of the
    stones. 

    I think I will not be out of place to put in my two cents. 

    First of all our company has been used all the carriers like Fed ex,
    UPS, USPS, local messenger service to ferry our precious gemstones
    in my experience of 16years. 

    If I graded the companies in terms of theft (in the order of least
    to most) 

    a) Local Messenger (no loss at all or mis-delivery) 

    b) USPS (with no loss: mis-delivery but recovered both incoming and
    outgoings), 

    c) Fed ex ( One package incoming and four package out going*) 

    d) U.P.S. If I said virtually every package was lost it would be no
    exaggeration (also three or fourpilferation) 

    Now we send all our packages FedEx exclusively. 

    One particular incident stands outlike a sore thumb and that was
    the only experience. 

    I packed twocultured pearl (Akoya) necklaces 8.5-9mm, 9-9.5mm AAA
    quality right in the presence and plain sight of thecourier andI
    learnt later the package never made it to the truck parked right
    under our building althoughit was scanned picked up from our
    office. 

    Pursuantto my complaints to Mr. Fredrick Smiths office directly
    (after lots rep gave tenthousand wrong information) the courier was
    fired (after it was established) then they decided on two people to
    go and pick package (one of them would be security officer) etc. 

    But my plea to make me a party to the police complaint fell on deaf
    ears as well as the insured amount (the $ 500declared value
    clause). The fed ex put in more effective measures and made the
    shipping more secure ( We did not loose a package after that). 

    But there were several things I did not know then that I could filed
    a Small claim, or police complaint. 

    So thank you each and every participant putting inyour experience. 

Thank you 
Anil 


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